Frequently Asked Questions

Absolutely! We can ship anywhere in the Philippines! However, if you are on a beautiful remote island with white sand and turquoise water it may take a few extra days.


Do not worry, we have partnered with the Philippines’ largest logistics company to ensure a smooth delivery straight to your door.


Our order cut-off time is at 12 PM. After this hour, all orders are considered part of the following day’s purchases. Metro Manila (NCR) 1-3 business days
Luzon 3-5 business days
Visayas 5-7 business days
Mindanao 7 business days
Please allow for another 7 business days for island areas:
• Batanes Province
• Guimaras Province
• Masbate Province
• Dinagat Island
• Coron Island
• Camotes Island
• Romblon Province
• Siargao Island
• Marinduque Province
• Sulu Province
• Oriental Mindoro
• Camiguin Province
• Occidental Mindoro
• Basilan Province
• Siquijor Province
• Tawi-Tawi Province
• Bantayan Island


The shipping cost is calculated by our logistics partner, LBC. Banking charges will be added if you have selected BUX payment option.


Please place your order through our website. Should you encounter any issues please email us we@thecollective.ph


All returns, refunds, and exchanges are subject to the following conditions: Products valid for returns, refunds, or exchanges are only for those received with any damage, defect, or discrepancy. Discrepancies refer to missing item/s, receiving an incorrect package or product, or extra items. For any concerns please shoot us an email at we@thecollective.ph We’re open Monday through Friday, from 8 AM to 5 PM! Concerns must be reported within 7 days after delivery. Outside this timeline, the product/s could have already been exposed to factors beyond our control which could have contributed to the damage, defect, or discrepancy reported. Any concerns received after the 7 day period will not be accommodated.


We do not accept Cash-on-Delivery as we believe in taking the burden off the hard working delivery drivers.


Your credit card information is never stored on our servers. It is encrypted and transmitted through a 128-bit Secure Socket Layer (SSL) provided by our banking partner Union Bank of the Philippines.


Only orders that have not been dispatched can be cancelled. If you would like to cancel your order, please email us we@thecollective.ph


We abide by the rules and regulation set out in the Philippine Data Privacy Act of 2012 which protects all forms of information that are personal, private or privileged. It covers all persons, whether natural or juridical, with particular emphasis to companies or juridical entities involved in the processing of protected information.


Yes we re-stock regularly, if something you want is sold out you have the option to receive a notification when it is back in stock.


You will receive an email with the tracking details once your order is en-route. Which can be used here LBCExpress.com - Track and trace your delivery status.


No deliveries on Sundays and Holidays. If your order falls on these days, it will be delivered on the next working day.