FAQ

How do I know which products will work for me?

Just like our fingerprints, no two skin types are the same—a bestselling product that works for others may not work for you in the same way.

If you’re unsure about which products to explore, you can take our in depth routine builder quiz and we’ll curate a personalized skincare regimen that’s best suited for your skin type and concerns.

Are your products authentic?

Tell me more about how you choose these products.

Gladly. The short answer is that we do our research, and we research hard. We make sure that all our products are effective, safe, and not just riding on the hype.

The long answer is that our curation process is rigorous and data oriented. We start with identifying the need (like a lack of products made for men), then research into brands that meet that criterion. For many of the brands, we work directly with the founders to give us in-depth insight into the results they had with their products, and their brand DNA.

We then create our assortment by looking at their line of products, the formulation, and the individual ingredients; it’s important that they are effective, meet their claims and most importantly are safe for our customers to use. Once we have selected the products, we then apply for Philippine FDA certification. This is a process we take seriously that some other platforms do not comply with. All products sold on The Collective have FDA approval in multiple countries ensuring quality and safety.

My favorite product is sold out! When will it be back?

Don’t worry, we restock regularly! Join our waitlist to be the first to know.

What if I can’t find the brand I’m looking for?

Your suggestions are important to us. You can reach us at we@thecollective.ph or on Instagram (@thecollective) to let us know which brands you want to see in our selection.

I have a question, but I can’t find the answer here. Where can I reach you?

We’re always happy to help you out with all your concerns. You can reach us at we@thecollective.ph if you need more information about anything on the site, and we’ll try to get back to you within 48 hours.

If emails aren’t your thing, you can call us at The Collective hotline on 0945 728 7754. You can also send us a message on Instagram (@thecollective) for any urgent concerns (or if you just want to say hi!)