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Refund Policy

What is your return / exchange policy?

We offer a return or exchange within 7 days of you receiving the product. Returns will be refunded to the original form of payment. Unfortunately, we do not cover return shipping costs or refund original shipping charges.

How do I organize a return or exchange?

Just email us at we@thecollective.ph with your name and order number and we can organize the return or exchange.

What should I do if I receive the wrong product?

Send us an email at we@thecollective.ph and we’ll make sure you get your correct order asap!

What do I do if I receive a damaged product?

We go to extremes to make sure our products get to their new home safe and sound, but sometimes shipping can be tough on packages. Send us an email at we@thecollective.ph and we can organize a replacement.

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Still confused about which products you should try? We have your back.
Reach out to us and we’ll curate your best routine yet.

0945 728 7754

we@thecollective.ph


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The Collective is an inclusive self-care shop for curated, results-based
products that go beyond the hype.

2021, The Collective Owned and Operated By Together, Inc.

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  • Log In
  • Register
  • Shop
    • SHOP ALL
      • Face
      • Body
      • Hair
      • Gift Card
      • Sale
    • SKIN TYPE
      • Balanced
      • Dry
      • Oily
      • Sensitive
      • Combination
    • EXCLUSIVES
      • Alder New York
      • Evenprime
      • Faace
      • Kansoskin
      • Pestlo
      • The Collective
      • Explore More
  • Face
    • PRODUCT TYPE
      • Cleansers
      • Exfoliants
      • Toners and Essences
      • Serums
      • Moisturizers
      • Masks
      • Sun Care
      • Face Oils
      • Face Tools
    • SKIN TYPE
      • Balanced
      • Dry
      • Oily
      • Sensitive
      • Combination
    • TEXTURE
      • Gel
      • Cream
      • Liquid
  • Body
    • Body Wash
    • Body Soap
    • Body Scrub
    • Body Lotion
    • Sun Care
    • Personal Care
    • Body Tools
  • Hair
    • Shampoo
    • Conditioner
    • Hair Tools
  • Brands
    • Alder New York
    • Aivee Skin
    • Anessa
    • Avene
    • Dermtropics
    • Evenprime
    • Faace
    • Firsthand Supply
    • For Keeps
    • Gem
    • Goto Beauty
    • Innisfree
    • Kansoskin
    • Laneige
    • Mount Lai
    • Nala
    • Naturally Drenched
    • Pestlo
    • Scarlet
    • The Collective
  • Community
  • Skin Quiz
  • Club Collective
  • About Us
  • Press
  • FAQs
  • Our Policies
  • Contact Us
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