FAQs | Orders & Gifting
How can I change or cancel my order?+
No hard feelings. If you wish to cancel or change your order, please contact us immediately at we@thecollective.ph so we can process your request before your order is shipped.
Can I send my order as a gift?+
Sharing the gift of healthy skin is always something we can get behind.
To send your order as a gift, write your message in the note area during your checkout and include the receiver’s delivery details (name, address, and contact number).
How do your gift cards work?+
A unique GC code will be sent through the customers’ email. The code can be used once upon checkout.
